Posts filed under ‘Information management’
For those of us interested in museums, libraries and information management – here’s a great wiki called The Future of Museums and Libraries. There’s an accompanying discussion guide on planning for a sustainable future of museum and library service delivery, which you can download here.
What I found particularly interesting was the discussion over the relationship among museums, libraries and society in the 21st Century. I’ve often felt that the roles of museums and libraries should not be as distinct as they have been. In fact, I initially wanted to study to become a museum curator but chose instead the combined teacher librarian degree. I’ve often regretted not being a museum curator to be honest. When you think about it, museums and libraries do similar things:
- they connect people to content
- they allow for serendipitous discovery
- both contribute to society or the public good
- both provide an educational environment and opportunities for intellectual growth and lifelong learning
- both focus on users, the user experience and the community
- both are gathering spaces for social interaction and engagement
- both have a role in cultural transmission and preservation
I’ve wondered what would happen if you dropped the distinction between museums and (public) libraries and focused instead on a space that simply took into account the social and cultural needs of a community. What if museums and libraries collaborated to provide a blended service delivery model? Now that technology provides virtual spaces, how could museums and libraries offer a digital space where the community can gather and be engaged through combined exhibits and conversations?
I can imagine a whole host of opportunities for museums and libraries to collaborate on one-off projects or a continuous programme of events. And from a KM perspective, imagine the benefits of sharing expertise between museum and library staff. Obviously, not every museum and library can be co-located but collaborative projects could provide opportunities to share physical resources, work practices, expertise and thinking of new ways to engage with a 21st Century audience.
Think of a museum that boasts a fabulous collection of advertising posters from the early 20th Century and shares this with the local public library, which holds texts on the history of advertising. Or a collaboration on art and literature or a museum’s photographic collection shared with the local history section of a library.
I don’t know of many museum/library collaborations because obviously there are differences in funding, institutional policies and so on. Perhaps you know of some examples. But I do know of the Institute of Museum and Library Services in the US, which offers collaborative programmes that have national impact. In fact, the IMLS has done some fabulous work looking into 21st Century skills and have identified these as information, communications and technology literacy, critical thinking, problem solving, creativity, civic literacy and global awareness. And I very much like the 21st Century global themes they have identified:
- Global Awareness
- Financial, Economic, Business and Entrepreneurial Literacy
- Civic Literacy
- Health Literacy
- Environmental Literacy
I also found this visual of the shift museums and libraries need to make in the 21st Century a good example of the kind of collaborative roles they can both play (click on visual to see larger version). The visual is from the 21st Century skills report that you can download from the IMLS website – it’s a good read.
Are you going to get a Kindle? Have one already? I don’t get it because I prefer to hold the book in my hands. So what’s the future of libraries, stuffed full of wonderfully musty smelling tomes? Does the library have a future at all? Will it be full of Kindles that can be loaned out? If they eventually come in hot pink, I might be tempted :-)
I came across this fantastic presentation and audio from R. David Lankes, School of Information Studies, Syracuse University, which provides insights into the future of libraries and librarianship. He starts off with a fairly confronting statement:
“(Librarians) have become so busy and adept at keeping the library efficient and well-managed that we have lacked the space to step back and observe it from a high level”.
And then goes on to say that: “The mission of librarians is to improve society through facilitating knowledge creation in their communities“. So it’s not about books and collections. I remember when I first started my career in knowledge management there was a lot of angst over whether librarians were information managers whilst knowledge managers were some sort of more evolved species dealing with knowledge (and some dudes even call themselves “wisdom architects”, which if you believe the twaffle of the Data-Information-Knowledge-Wisdom pyramid, is the most evolved of all species).
But now I think we’ve reached the point in the debate where we can say that we are all doing the same thing, albeit concentrating on different aspects. So records managers, information managers, knowledge managers – we’re all attempting to facilitate knowledge creation, transfer and continuity. The fact that records managers concentrate on retention and compliance whilst knowledge managers may focus on collaboration and decision-making are simply different lenses looking at the same thing. In fact, my KM colleague, Baoman, has a well-crafted reflection piece on his blog in which he ponders this very subject, inspired by gentleman and scholar, Patrick Lambe.
So I very much liked Lankes’ vision for the mission of librarians (not libraries note) and that knowledge and learning is created through conversation and conversation theory. Conversation theory consisting of:
- conversants – exchanging language
- agreements – between conversants (even if it’s agreeing not to agree)
So he’s suggesting that librarians are in the conversation business and need to be facilitators of conversations. Lankes uses the term “participatory librarianship” and says that participatory librarians “seek to enrich, capture, store and disseminate the conversations of their communities”. Further, he queries the rigidity of catalogues when users are now familiar with tagging and folksonomies and asks – how do we build systems that all users can use and he looks at social networking sites (where users build the system around themselves and their own language). Users now construct an open discovery space.
Lankes also emphasises that skills change eg cataloguing skills and that library education should equip a librarian for change. And this means librarians as activists, lobbying for change, innovating and proactively serving the community. He believes the best days of librarianship are ahead of us not behind us. To get maximum benefit out of the presentation, listen to the audio. Almost makes me want to go back into librarianship.
Also, check out Lankes’ website, which basically provides you with a Participatory Librarianship Starter Kit (articles, presentations and webcasts). Great stuff!
This is just great. The Living Library. You borrow people not books. Yep, really. It’s an idea out of Scandinavia. Instead of borrowing a book, you can borrow a person for a 30 minute chat. An east London library has 26 “human books” available. The aim is to confront and breakdown stereotypes. You can “borrow” a Muslim; a police officer; a person suffering mental health issues; a gay guy; or a young person expelled from school.
So the stereotypes might be religious fanatic; corrupt; unstable; promiscuous; rebellious and so on. It’s about having frank and rich conversations with people and learning about different cultures or ways of living. It’s about the “borrower” offering up what misgivings or fears they might have of a stereotype and the “human book” responding.
Violence, hatred and racial issues often occur when there is misunderstanding, ignorance and cultural insensitivity. Listening to the narrative of another person who is entirely different from you is a powerful experience. The Living Library challenges preconceptions through promoting dialogue.
The Living Library was started by a Danish anti-violence campaigner, Ronni Abergel, who has taken the concept to 12 countries, including Australia where the Richmond-Tweed library seems to have embraced it with the slogan “Don’t Judge a Book by its Cover”.
I wonder how the “human books” feel. I’d be worried I’d be left on the shelf with no-one interested in speaking to me!
If you’re interested in learning more about this concept, check out the Living Library Organizer’s Guide on Amazon.
I seem to be doing a lot of “sojourning” lately. A brief trip to Hong Kong recently to speak at a conference and I’m just back from 3 days in my beloved New Zealand – Wellington – where I gave an international address on social media at the 6th Annual Information Management summit. I’ve spoken at 5 of these summits, missing out last year as I had to pull out at the last minute, damn.
Now, the really interesting thing about this conference was not me speaking! Nope, it was experiencing social media (the very thing I was yapping about) in action. Because as I was speaking, I was being live-blogged. About 15 mins into my session I became aware that two people in the audience were furiously typing away. And then it twigged: I’m being live-blogged, gulp. Here I was talking about social media (such as blogs) and how you can make connections based on what is of relevance to you or how our private identities and what we have to say is increasingly blurring with public space – and wham, within seconds, two summaries of what I was going on about were available on two blogs.
So thanks to Cairo Walker and Michael Sampson, I can spare you my own summary of this conference. You can read Cairo’s summation here and Michael’s here. Both Cairo and Michael have summarised other sessions from the 2-day conference.
Take the time to check out both blogs by the way. Cairo is a REALLY talented artist and just two amongst her paintings that I’m loving are here and here. This girl has talent with a capital T! I met Michael for the first time at the conference but am impressed by his blog Effective Collaboration. There’s a wealth of information on his blog from white papers on enterprise collaboration and virtual teams to daily reports.
How cool! Over at Carnegie Mellon University, there are library games that centre around helping students development information literacy skills particularly in identifying and evaluating sources of digital information . Called “Library Arcade”, there are two games: Within Range and I’ll Get It.
Within Range is simple enough for me! In this game you are putting books back on the shelf in the correct Library of Congress order. It’s a race against the clock as you move to more complex levels. I’ll Get It is based on the game Diner Dash (have to confess I’m not familiar with it) and the main character is Max, who is a student helping other students answer reference questions. You search at a computer terminal, finding results from a variety of different sources, and the challenge is to answer the reference question with the appropriate resource.
Go check the games out here at Carnegie Mellon University’s Library Arcade. Screen shots from the games are shown below:
Source: Research Quest
Came across a great article in Smashing Magazine – 20 (Alternate) Ways to Focus on Users. Web and database designers employ certain methods to ensure user needs are catered for – usability tests, card sorting, personas, surveys and so on. But there are other methods to help come to grips with user behaviour and experience. You can read the article for all 20 – I’ll highlight the ones I found really interesting in this post.
- Five Whys: ask five “Why?” questions in response to five successive questions in order to be forced to evaluate and articulate reasons for attitudes and requirements.
- Cognitive Task Analysis: I’m familiar with CTA as a method for knowledge elicitation in the sense that Gary Klein talks about it ie how do people think; how do they organise and structure information. The article outlines CTA as a method to “list and describe all sensory inputs, decision points, and possible actions of users in order to understand perceptional, attentional, and informational needs, and to focus on system features that the user will find hard to learn“.
- Role play: Play the roles of stakeholders involved in design problems in order to increase the understanding of users.
The article also pointed me in the direction of some interesting articles on personas in the Journal of Design.
Not too sure how good old Melvil Dewey would feel about this – the Dewey Decimal Classification (DDC) system is being kicked out of some libraries. Maybe Dewey’s had his day – a classification system should reflect how users think about and search for information. This is why folksonomies are so popular.
The Wall Street Journal tells us that a library in Arizona has abandoned the DDC in favour of book spines that carry simple, plain English labels such as “History” and “True Crime”. They refer to these categories as “neighborhoods”. Now, those of us who hang out a lot in libraries would know that the DDC arranges human knowledge into 10 classes, 100 divisions and 1000 sections – so it’s numerical and hierarchical. But now that we have Google and Yahoo!, users are pretty used to finding stuff with their own keywords and subject headings (let’s leave aside the probability that a lot of it is useless stuff and let’s leave aside that they’re searching the world according to Google or Yahoo!). And librarians well know that the DDC has its flaws – the 600s (technology) has no topic area for computers, which have to be classified in the 004-006 section.
But I’m of two minds about this: as someone who also spends a lot of time in bookstores wasting time trying to work out how they classify books, I wonder how a simple label like “History” really helps patrons find things. But it does raise the issue of how libraries and librarians are being asked to become more “relevant” in an age in which Google is perhaps a patron’s preferred information seeking method.
Apparently, the Arizona library used to check-out 100-150 books a day; now that it’s de-Deweyfied (is this a term??) around 900 items a day breeze out the library doors – so there’s some argument in saying that the way this library is choosing to present subject headings to its users is more relevant than the DDC. And apparently the library spoke to its users before the decision was made to dump Dewey and 80% of patrons said they go to the library to browse rather than search for a specific item. So it’s the browsing versus searching debate. So I guess even libraries are now being Googlefied (is this a term too??).
But I’d like to know how many books this library (the Perry Branch in Gilbert, Arizona) actually handles. I don’t know how a large library with say 200,000 books as opposed to say 20,000 would be able to cope with classifying things according to ‘neighorhoods’. But full marks to them for an innovative approach and I wonder how many other libraries will follow?
And on another note: news from Libraries Interact (blog central for Oz libraries). Mark September 10, 2007 in your diaries. Librarians around the world will ‘invade’ various Answer sites (eg Yahoo! Answers, Amazon’s Askville, Wikipedia Reference Desk). It will be a day-long Answerfest, with librarians “marketing their services to an audience that has gone elsewhere”. Great stuff!